Introduction to Language Inclusion
Across Africa, where a wealth of languages are spoken, too many are excluded from services simply because digital platforms operate primarily in a few global languages. For a large proportion who don’t speak those languages, they can be shut out. This is a significant issue that affects not only individuals but also the economy and society as a whole.
The Problem of Linguistic Exclusion
In many African countries, including South Africa, people are unable to access basic services such as registering a business or opening a bank account online if they don’t understand English. This is a major barrier that prevents people from fully participating in the economy and society. For example, a simple task like loading prepaid airtime on a phone can be a challenge for someone who only speaks their local language.
Bolthale AI: A Solution to Linguistic Exclusion
Bolthale AI, a South Africa-based startup, is working to change this by building AI-powered natural language processing tools that empower businesses to connect with their customers in languages that they understand and trust. The team is committed to ensuring that people get a chance to properly participate in the economies and societies they are a part of.
AI for Inclusion
The founder of Bolthale AI, Thapelo Nthite, believes that AI is about inclusion. He says, "Our goal is to ensure that people get a chance to properly participate in the economies and societies they are a part of." The company’s mission is to break down the language barrier that prevents people from accessing basic services and participating in the digital economy.
The Shift to GenAI
The shift to people collaborating more with GenAI has opened up new opportunities for Bolthale AI. The company’s founders were technical from the get-go, and they were already doing research into technology that enables people to interact with computer systems using natural spoken language. The use of AI has enabled the company to develop innovative solutions that can be used by businesses to connect with their customers in different languages.
Scaling AI Models and Using AI Tools
At the heart of Bolthale AI’s business are its core AI models and customer engagement platforms. The company is making its models available to other organizations and innovators to plug into their own solutions. The company is also using AI tools to run its business, including coding assistants and virtual assistants like Gemini.
Conclusion
In conclusion, linguistic exclusion is a significant issue in Africa, where many people are unable to access basic services due to language barriers. Bolthale AI is working to change this by building AI-powered natural language processing tools that empower businesses to connect with their customers in languages that they understand and trust. With the shift to GenAI, the company is well-positioned to make a significant impact in the region. As the company continues to grow and expand its services to more languages, it is likely to have a profound impact on the lives of millions of people across Africa.
